5 hours ago
4 hours ago - last edited 4 hours ago
@slusagm wrote:Changing credit card info is one of the hardest thing to do. It does not work all the time 😞
Wait an hour, try again using Incognito browser mode and try using the PM app with Location Permission set with the app
I updated my card in the app a few weeks ago using the Public Mobile app. Location permission do not need to be enabled. In fact, for test purposes, I deliberated disabled the location permission, so something may have changed recently in the programming of the software.
5 hours ago
not solving my problem
5 hours ago
hi @PoonamRam
please first wait 24 hours (if your plan is not currently suspended), try using Incognito/private/secret mode on your browser. You an also try using the Public Mobile app
if you cannot wait and need to renewal first, get a voucher from Shoppers Durg Mart, then load the voucher using *611 or via My Account.
5 hours ago - last edited 5 hours ago
@PoonamRam Try sign in to your account using incognito/private browsing mode then try adding a new card. Alternatively, use the PM app to add a new card to your account.
https://www.publicmobile.ca/en/bc/get-help/articles/update-or-remove-your-payment-card
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5 hours ago
Changing credit card info is one of the hardest thing to do. It does not work all the time 😞
Wait an hour, try again using Incognito browser mode and try using the PM app with Location Permission set with the app