can't activate my sim card

[SuePotter]

Hello,

I am having trouble activating my sim. every time i click on to activate my sim it ask me to login and when i do it says wrong user info.. i triplled chekced that my input is correct. I need help, otherwise how can i get a refund?

[softech]

@SuePotter 

yes, you can port your number during activation when you are using the app

After the payment step, you will get to the phone number step.  You will request to Transfer your exiting number instead of picking a new number.  Please provide your current phone number and the account number of the old provider as the porting info.

Once activation is completed , still have the old provider sim card in your phone.  Your old provider will send you a SMS and ask your permission for the porting.  You need to reply YES within 90 mins for the porting to complete

Once replied yes, you can put your PM sim card in a phone and wait for incoming calls to come.  Reboot your phone ever 30 mins and test incoming call from another line.  If incoming call reaches your PM sim card, then the Porting is completed

[SuePotter]

can I port my number via the app?

[softech]

@SuePotter first , check your credit card to see if PM charged you.  

If not, download the PM app and start the activation process with the app instead of with the browser.  If it still have the same issue (and if PM has NOT charged you yet), uninstall and reinstall the app, then use another email address to activate instead