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can not send or get text messaging pictures any more

john-jds59-2
Great Neighbour / Super Voisin

Yes the " Subect " is my question , before it was all working fine , but now I can not send nor get text messaging pictures , use to work very well before  now can not send or get pictures , plan is always the same one , so why is this happening , has Public Mobile taken this feature off my plan ?? help , Thank you

10 REPLIES 10

pkaraa
Deputy Mayor / Adjoint au Maire

Is normal data working on your phone.

 

Are you using iPhone?


@john-jds59-2 wrote:

thank you will try


@john-jds59-2   let us know if SMS (regular text) or MMS (Picture text) are both working or just one of them working

 

And you know if you are using SMS or iMessage or RCS?  You can tell from the colour of it :

 

Chat-SMS.png

Yup @hTideGnow 

 

Glad you pointed that out for @BKNS27  & @john-jds59-2 

 

Even if you have no data remaining on your account, you can still send and receive MMS, as long as your data is toggled "on".

john-jds59-2
Great Neighbour / Super Voisin

thank you will try

@hTideGnow 

Yes, I forgot to add your additional comment. 👍

hTideGnow
Mayor / Maire

Hi @john-jds59-2   If MMS, you need to make sure Mobile Data is turned on.  But SMS does not need Mobile Data, so, if your SMS is not working too, it is something else

 

@BKNS27   MMS needs data turned on but does not really affected by whether data is used up for the month yet., ie, you can still send MMS even you used up all your data

john-jds59-2
Great Neighbour / Super Voisin

thank you

BKNS27
Mayor / Maire

@john-jds59-2 

Login to your Self Serve account on the amount of data is left in your monthly plan. Also make sure your cellular data is enabled to send MMS.

 

 

edited by computergeek541: clarification to reflect that a customer doesn't need any remaining data to use MMS

softech
Oracle
Oracle

@john-jds59-2   did you try putting your SIM in another phone?

 

Are you sure you are sending regular SMS or MMS and not iMessage or RCS?  Try to turn on Mobile Data and see if you see any difference.

 

HALIMACS
Mayor / Maire

@john-jds59-2 

 

Make sure you're data is toggled "on"

 

If this doesn't work, try switching to 3G in your network connections, then try again. 

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