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Krayd
Good Citizen / Bon Citoyen

my phone isn’t receiving incoming calls and texts

14 REPLIES 14

Krayd
Good Citizen / Bon Citoyen

I did port over number but I activated it under PM website.  I called Rogers after to cancel y service as I didn't want to pay for 2 service providers.

 


@Krayd wrote:

I ported number from Rogers.  I called Rogers and cancelled my service after I switched the sim cards and activated PM


@Krayd   That could be the failing point!!

 

you do not call Rogers and cancel the service. When porting is completed , it will cancel the Rogers account for you

 

With Rogers account cancelled, the porting cannot be done.  Only active account cannot ported across providers

 

But it is weird that when people call your old number, it gets to VM.  

 

Call the porting support team I messaged you and see what they say

Krayd
Good Citizen / Bon Citoyen

Also, it goes to my Rogers voicemail.

 

dust2dust
Town Hero / Héro de la Ville

Yes this was all wrong. You start the porting process, leave the original sim in, confirm text, wait for text saying success or wait with new sim in, put in new sim, go. The old account gets closed by that provider.

It is curious that the old voicemail still works. If you still have the old sim then put it in and see if anything works. If it does then maybe they saw the port request and did not actually do the cancel. Then call the number someone probably provided and re-do the port. Leave the old sim in.

But if everything's all closed and done at the old provider then you're number is in limbo. You'll need to deal with them. But see what the porting help might do.


@Krayd wrote:

Also, it goes to my Rogers voicemail.

 


@Krayd it goes to a Rogers voicemail and I hope it is yours.  If that is yours, it is GOOD news, your Rogers phone is not cancelled yet.  Call back Rogers and ask them NOT to cancel it

 

Then you call the number I messaged you and and ask PM to re-trigger the porting process.  This time, you need to have your Rogers SIM in a phone, wait for the text from Rogers, reply YES and the port should be done within 2 hours.  Once porting completed, the Rogers account will be closed, you don't need to do anything else to close the Rogers account