calls go to voicemail

[53Michael]

I just bought a new SIM card transferred to my Iphone XS Max and I transferred my phone number over from my other service provider. All phone calls made to me go straight to voicemail and it doesn't ring on my phone. Text doesn't work either. I can't call out.

Do you think my number hasn't been ported over yet? 

Who should I be contacting?

[BruceFraser]

I had the same problem of phone calls going to voicemail, and texts not being received. For me the solution was very simple: turn off airplane mode.

[Alexandf]

@53Michael 

open ticket with PM support and ask them to check it out.

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS_Agent

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there

[softech]

I think they open at 9am.  Although you can call now but you won't get to talk to live support.  So, wait till tomorrow 

[53Michael]

Thank you for sending a number to my inbox. Do you know what time they open?

[softech · Accepted solution]

@53Michael can you make outgoing calls?? did you reply Yes to a text send from your previous provider asking for your permission to port??  I am afraid the porting was not completed.   Call yje porting support tea  for porting status tomorrow morning ( they are closed now)  I will send you the number to your Community inbox.