buy an add-on doesn't work

[daniel123lee]

I try to purchase a data add-on but when I pay, the webpage return to sign-in webpage every time, although I have enought amount in the balance to pay.  So how can I do?

[hairbag1]

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@daniel123lee wrote:

When I choose another brower, it fianally work.  Thank you for your method very much!

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Welcome to Public Mobile !

😷

[bing13]

Try using a different browser 

[daniel123lee]

When I choose another brower, it fianally work.  Thank you for your method very much!

[hairbag1]

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@daniel123lee wrote:

When I choose pay finanlly, the webpage jump back to log-in page

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Try a different web browser. Use incognito mode.

[gblackma]

@daniel123lee  try clearing your browser history,  going to private/incognito mode and try again to buy the add on. Thanks.

[daniel123lee]

When I choose pay finanlly, the webpage jump back to log-in page

[hairbag1]

Log into My Account ...under Account Status, click on Purchase Add-ons and follow directions.

[gblackma]

You added the funds @daniel123lee  . It's a too step process you need to select and buy the add on. Here's an article on buying add ons. https://www.publicmobile.ca/en/bc/get-help/articles/purchase-add-ons-through-self-serve