@davez1 wrote:
@CS_Agent I bought the US roaming package and it's been consuming my plan data as well? That's not right, is it? Can I get a credit for the nearly 250mb of data on my plan? I just received an alert I'm near my limit. Thanks!
@davez1 What you are saying does not compute. If you are in the US currently then you cannot be using plan data uless you are at a border town. In that case manually set the mobile provider to be T-Mobile or AT&T. The fact that you received a usage warning text message today could be because it was delayed. Once selfserve is up go into your usage history logs and verify that data was used when you were in the US. Instead of tagging the moderator better to contact them directly if you still feel that there is an issue.
To contact Public Mobile click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.
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