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kevinmccarville
Great Neighbour / Super Voisin

I am being illed on 2 credit cards. This should not be happening. I am getting billed on a new card since December and stil be blled on a card that has, to my knowledge , expired.

 

Can you tell me how to get this rectified?

 

thank you

 

2 REPLIES 2

hairbag1
Mayor / Maire

@kevinmccarville 

..."to my knowledge". Your credit /debit is a critical tool in your life. You should really have an up to the minute look at your banking / expenses...just so you're absolutely sure.  What makes you think it's an expired card...there shouldn't be any way to bill an expired card. My suggestion is to contact payment card issuer for clarification before trying to get PM Customer Support involvement.

Chalupa_Batman
Mayor / Maire

Perhaps @kevinmccarville you should reach out to a CS Agent to resolve this.

You can submit  ticket by direct message:  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage       

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