08-19-2023 05:24 PM
08-19-2023 06:09 PM
@NeilNorris1 wrote:we were billed twice on the same day for the same amount...double billed....??
HI @NeilNorris1
if the charges are claerly shown on the credit card and it has been long , then it is possible a PM problem. Just submit ticket to agent and wait for the answer
Please let us know what agent says
it's ok.
08-19-2023 05:46 PM
I realize I threw 20 questions at you 🙂 how about some other answers?
Also, are you paying for any other account? Like a kid or partner etc?
08-19-2023 05:42 PM
both charges are now more than 30 days old and the most recent billing had been posted as well . overcharged. just wondering if this can be explained
08-19-2023 05:37 PM
All good. Welcome to the community. Please DO let us know if it was indeed a double charge of it was just a "pending" charge. Thank you.
08-19-2023 05:37 PM
wow. yes. def. double charged. watched 20 days for correction
08-19-2023 05:37 PM
Is one of those charges still showing as pending? Do you see the additional payment in your balance here? Did you do an immediate plan change rather than letting it change on your next renewal? Did you have any trouble during sign up that might have inadvertently paid for another account?
08-19-2023 05:36 PM - edited 08-19-2023 05:36 PM
There we go. Now, with that being said, you have to confirm with your credit card company or bank to make sure it is actually a double payment. Very often people are confused by an actual charge and a pending charge.
08-19-2023 05:36 PM
super new to this community...apologies for what seems as a short note. will try to improve ..
08-19-2023 05:35 PM
we were billed twice on the same day for the same amount...double billed....??
08-19-2023 05:33 PM
Shouldn't we find out first what the "error" is first before we send them to a CS agent? This may not require a CS Agent. 🙂
08-19-2023 05:31 PM
Is this how you would start with any support after hearing their greeting? Hi this is support how may I help you today? You just say "billing error"? Leaving the other side stammering wondering um ok like what - making them play 20 questions?
08-19-2023 05:29 PM
Hi @NeilNorris1
Like @Dunkman said, we are going to need WAY more details that a blank screen to be able to help you. LOL.
Wait, @Dunkman , are you thinking what I'm thinking?
08-19-2023 05:26 PM
More details are needed. Please explain further
Don't forget that you will be charged GST and PST on top of the plan fee.