available minutes

[debeyt]

System tells me I "have used all available minutes" even though I have an Unlimited Minutes plan. And yes it is for Canadian numbers. I have been unable to get an answer so far.

[Horsthief]

I had this problem the other day and it turned out to be the 'extension' was attached when the # was saved. When I deleted the extension,  I had minutes again. Hope this is helpful.

[Dunkman]

@debeyt 

Try a reboot of your phone. 

Try a network reset of the phone. Note: this will erase your saved Wifi passwords.  

If that does not work, you likely need to contact customer service agent:

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[debeyt]

This has happened with other numbers before. I called the number drom another phone and it worked no problem.

[Dunkman]

@debeyt 

Are you able to call other phone numbers?  What about text and data?

If it is only to one specific number, it is possible that specific number is not active right now.  That is the message that is sometimes seen when the other side phone is not active. 

[debeyt]

No, can't make a phone call even though called this number twice in the morning witout any problems

[Chalupa_Batman]

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@debeyt wrote:

System tells me I "have used all available minutes" even though I have an Unlimited Minutes plan. And yes it is for Canadian numbers. I have been unable to get an answer so far.

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Hello @debeyt 

Can you still make phone calls? If so, just ignore it.