autopay option unavailable

[Jisa]

hi, I was planning to suspend my sim for 1 month as I am going out of country and dont want to pay for the time I am away. But, I cant find the option for autopay to turn it off under the payment section. can anyone tell me, what to do?

Thank you

[Sansan]

It's listed ad Manage Subscription.  Just slide the Subscribed tab to off. You will have up to 90 days to come back and make a payment before the phone number is lost.

At next Renewal, if no payment is received and or no available funds to cover your balance,  the account will be suspended. 

[softech · Accepted solution]

@Jisa 

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

• If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
  enter the account pin, then Press 5 for Autopay and 2 to remove
• Login to the PM app, at the Subscription page,  click Manage Subscription, then click Subscription Renewal (Active), and click Unsubscribe
•  Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
  (or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)