autopay disappeared .... now no service

[basicbill]

I've been a PM subscriber for well over a year and I've brought 4 or 5 refer-a-friends with me.

Ever since day 1 I've been on 90 day auto pay .... even got a discount for it.

Got a message today saying my plan did not renew and I have no service.

All I can think of is that I changed my credit card recently....but that shouldn't have any effect.

Any thoughts?

[basicbill]

Well, I'm back with service now. I just went in and paid the balance then I re-signed for autopay.

I wonder if that autopay option must be re-authorized when you change credit cards? 

Whatever the case, thanks for all the info and advice on my issue.

This forum is why I have no problem with PM. I don't need hand holding service, I usually just need information and this forum fills that role very well

Thanks again everyone.

[RobertQc]

@basicbillThis is why I always pay in advance manually to avoid the issue.

Think of auto pay as a method for public mobile to charge you IF your account does not have sufficient balance. If you have sufficient balance it does not need to autopay, but auto pay is still configured so you get the reward. I actually suggest everyone pays manually in advance just to prevent account suspension.

Now that you are locked I suggest contacting a moderator as only a moderator will be able to access your specific account information. Click this to send them a message

I know it can be a little frustrating to wait but send a message to the moderator team and include your name, account number and/or phone number and pin number and they will get back to you asoon as they can between Monday-Friday 9am-9pm (EDT) and Satuday-Sunday 9AM-7:30PM (EDT)

For more information about contacting a moderator Click Here

@ShawnC13 wrote:

I would not call it a somewhat common occurrence of autopay failures

Here is another 😞

[will13am]

@basicbill there's been an ongoing software but issue that has been affecting renewals.  It's quite likely that is what happened here.  Try going into the account and manually making a top up to see if you can renew.  If not, you will need to reach out to the migration moderator team for assistance.  The moderator team can be reached via private message using this link.  Please include in the private message account number and PIN code. Refer to the following knowledge base link for additional information on contacting the moderator team.

Btw, whenever I change the credit card, I always do a. $1 top up to confirm everything is in order.

[skifan]

It might be possible that your credit card company denied Publics attempt to post a charge what with it being a new card and all.

It is presumed that you changed the credit card info on your account here at Public.