add ons

[laura25]

I have purchased' 2 15 days $15.00 add on but I have only gotten 10days. I purchased another this morning but it"s not working. Is there a contact number that I can call.

[hTideGnow]

HI @laura25 

it wouldn't be 10 days.  the roaming has changed to 15 days for couple months

but please remember the expiry counter start from when you bought the addon, not when you are in US and start using it

And if you need to buy the same addon again  right after it expires, you need CS agent help, please submit ticket with CS agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[DDM69]

Which one did you add?  Can you post a screenshot?

[Handy1]

@laura25  no sorry no number but private message support please submit ticket with support 

send a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437