add on didn't work

[diniw]

my add on of talk and text in the U.S. didn't work but I was charged anyway

[LovesToPM]

Hi @diniw 

Make sure your mobile device has roaming enabled.

For additional help, please consult this PM FAQ on US Roaming:

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming

Feel free to post here again with more info if the issue persists.

[hairbag1]

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@diniw wrote:

my add on of talk and text in the U.S. didn't work but I was charged anyway

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The 10 Day US Talk & Text add-on will only work while you're in US.

Log into My Account...do you see your $$ sitting in Available Funds ?

[ShawnC13]

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@diniw wrote:

my add on of talk and text in the U.S. didn't work but I was charged anyway

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Add-ons are a two-step process.  Do you see the amount of the addon sitting in your Available Funds in your account?

[gblackma]

@diniw  PM is a prepaid service, there are no refunds. You may get a credit. Contactt he moderators, and explain what happened. Ask them nicely for one.

• response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  Stay safe. 

Welcome to PM .