hi @Rudy11
if you are activating a physical sim card, yes, PM support agent can help if you cannot download the app
So, all you need to do is to use the Web site to start the subscription. You will get to Payment, make payment. After payment, it will ask you to download the app. At that point, just ask PM support agent to help to complete the rest of the step.
When you are at that stage, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
