activating a new account

[AllT]

Hi all   I am trying to help a friend switch from Koodo to Public and we start creating the account and pick the plan then we get to the credit card info and fill it out but it won t  complete the process the card is good  anybody have any ideas?   Thanks

[AllT]

I think he gave up and decided to stay with koodo as it was too much trouble with the goofy app

[AllT]

The koodo account was still active we were still trying to create an account we didn t get close to porting the number ove 

[AllT]

no it wasn t charged it wouldn t go anywhere after entering the credit card info

[AllT]

No we didn t get that far we were still trying to create the account

[Dunkman]

@AllT 

Just in case, make sure that your credit card was still not charged.

Are you using the app or website?  

If website, it has caching issues.  Might want to dry a different web browser, clear cache or incognito mode. 

Make sure that the credit card information is entered correctly, with correct postal code. 

[Chalupa_Batman]

Hey @AllT 

I had the same issue signing up a neighbor. Depending on which phone you are using with them, can be a little buggy sometimes. I had to go into the app section, clear any data and cache settings it used, deleted the app and redownloaded it and did it again. Second time it worked. 🙂 Just make sure his Koodo is active. Then reach out to a CS Agent via the ChatBot...  this link. They will do the port for him.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[BKNS27]

@AllT 

Did you port on the PM app?