10-18-2025 12:20 PM
10-18-2025 12:46 PM
Do you see extra available funds in your account? If you see the extra funds, then don't worry. The next month payment will be taken out of your available fund.
You can check your payment history to make sure two months payments was credited to your account.
10-18-2025 12:43 PM
@syl-friis wrote:I paid for this month and next, why does it say I didn't?
If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.
https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.