@Paulbraun739 wrote:
How do I find out what my account pin is I forgot it. My wife’s secondary phone was suspended mine works.
Hello @Paulbraun739
If you can log into your account, you can change your PIN here.
https://myaccount.publicmobile.ca/en/account/reset/pin
If you're unable to log in, you can contact a CS Agent to reset it.
The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact customer service.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
