account suspended even after reolacing with new credit card

[maes]

The credit card used in my account was changed. I replaced it with a new card. why is my account still suspended?

[ChuckYeah]

@maes Did you click reactivate and try the $1 payment as recommended? If you did, your likely up and running now.

[cavemantoronto]

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@maes wrote:

The credit card used in my account was changed. I replaced it with a new card. why is my account still suspended?

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Did you do it before due? If you did it after, adding a new card doesn't reactivate the service. Paymebt would need to be made.

[geopublic]

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@maes wrote:

The credit card used in my account was changed. I replaced it with a new card. why is my account still suspended?

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@maes  Access selfserve if there is a reactivate button on the landing page select it and restart your phone. If it's still not working add $1 to your account and restart your phone. Still no luck try thr lost/stolen reset trick.

Warning: By perforning the following procedure there is a strong chance that you will have to forfeit your AutoPay reward for the current period. If you have AutoPay enabled use at your own risk.

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait 15 minutes. Report your phone found. Re-start you phone

[LovesToPM]

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@maes wrote:

The credit card used in my account was changed. I replaced it with a new card. why is my account still suspended?

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Reactivation Issues (Still In Suspend)

Payments and plan changes can unfortunately take a couple of days to process. If your plan is still suspended, please follow these steps:

1. Confirm that your payment is showing up- First sign in to Self-Serve, then select Payment, followed by Transaction History. in your transaction history in Self-Serve. If your payment isn’t showing up, please try making a payment again.
2. If that did not resolve your issue- Send a private message to our Moderator Team here. You will need to be signed in to the Community for the link to work.

Meanwhile you can also try dialing *611 to make a payment.

If your credit card isn't working, you have the option to purchase a payment voucher.