account locked

[kodativa]

can not reset after waited for days

[eddieO]

If you are continuing to have issues with a locked account it would be best to open a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

...and then type: Customer Support Agent

 Or, if you are having trouble with the Chatbot try sending a private message to: 

 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 (note: you will need to be logged into your Community account for this link to work)

[Sansan]

@kodativa did you try to get the code by email? Do you know your email details?

[Rastin]

Why is your account locked? Did you do something to have your account locked or did you forget your password? If you can't get into your account you will need to open a ticket using chat bot or private message them to get it unlocked