02-10-2022 05:50 PM
Hello I need help plz!!!!
I need my account number and for that, I need to access my account t.Its been blocked for few days!! I can't reset password ..i don't receive any emails to reset it
Solved! Go to Solution.
02-10-2022 06:46 PM
Could you not find the "Welcome to Public Mobile" e-mail, @Siddra ?
The Account Number is right there in the "To" line.
Perhaps check your junk mail?
02-10-2022 06:34 PM
Thank you ! I will try this!!
02-10-2022 06:07 PM
@Siddra If your account has been blocked for couple days, look like you have to open ticket with PM CS Agent for help
To open a ticket with PM Support. Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
02-10-2022 06:03 PM - edited 02-10-2022 06:06 PM
When you activated, you would have received a Welcome to Public Mobile e-mail.
Embedded in the "TO" line of that e-mail is your Public Mobile Account number. It's a series of numbers starting with "10000 ..... ". You may have to expand the "To" field to see the full header, however it will be there.
02-10-2022 05:56 PM - edited 02-10-2022 05:56 PM
Ooooo... does your other provider needs acc# to port it out. hmm. 😄
contact support agents by creating a ticket via chatbot, no other option to get acc # if the account itself is blocked.