Wrong sim card

[bsze]

Can I get any help here? I ordered a new sim card online and was sent a koodo sim card instead of a public mobile sim. I opened a support ticket and so far have not received any reply at all.

[computergeek541]

---

@bsze wrote:

I went to a telus corporate store last night. They refused to help.

---

Public Mobile 's customer service is provided entirely online.   As such, the sales staff at Telus stores wouldn't have the ability to provide any assistance.

[bsze]

Just waiting for their reply. Thanks

[hTideGnow]

HI @bsze 

you need to open a ticket with PM support first

there is another arrangement support can offer, they might ask you to buy a PM sim from store and they will reimburse you 

[bsze]

I know I can buy another SIM card. But I already paid for one and I need to see if i can get my money back before buying another.

[bsze]

I went to a telus corporate store last night. They refused to help.

[hTideGnow]

HI @bsze 

somehow you are not the only one with the issue.  I think fulfillment department got it all mixed up lately

PM support agent can help you, or maybe they will suggest you to go to a Koodo store for an exchange.  please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437            

[hairbag1]

---

@bsze wrote:

Can I get any help here? I ordered a new sim card online and was sent a koodo sim card instead of a public mobile sim. I opened a support ticket and so far have not received any reply at all.

---

Use this link to message Customer Support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Get to local Mobile Klinik and buy a PM sim.