@Dennis1977
First, make certain you know what plan you're on NOW.
Open an incognito tab, then go under Plan & Add On's - what plan is displayed?
If you're NOT on the one you want, under Plan & Add On's, do a Plan Change and schedule it on the NEXT RENEWAL date to avoid loss of current plan. Remember, there are no refunds for partial cycles not completely used when doing an immediate plan change.
If you wish support to help with this, they MAY BE ABLE to process a change to the plan you desired and place excess funds into the available balance.
This will be entirely at their discretion.
To contact a Customer Support Agent, there are 2 methods:
- Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
- Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
