Wrong account number on file

[KLG86]

Hi, I'm switching cellphone provider (Telus). I was on the phone with Telus technician and I was trying to transfer my public mobile number to Telus but the technician could't complete the request because the account number on file is incorrect.  

Can I someone help me so i can complete the transfer as soon as possible.

Thank you, 

K

[t_p]

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@KLG86 wrote:

Hi, I'm switching cellphone provider (Telus). I was on the phone with Telus technician and I was trying to transfer my public mobile number to Telus but the technician could't complete the request because the account number on file is incorrect.  

Can I someone help me so i can complete the transfer as soon as possible.

Thank you, 

K

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Is your phone plan at public mobile still Active?

[pkaraa]

contact CSA they are awesome.

one way to contact is click the blurb on the bottom right and start a ticket.

[Anonymous]

@KLG86 

Finding Your Account Number,

To find your Public Mobile account number:

1. Sign in to Self-Serve account
2. From here, your 14-digit account number can be found in the top right corner.

If you don’t have access to your Self-Serve account, please click here to start a conversation with our virtual assistant SIMon to submit a ticket to our Customer Support Agents.

[softech · Accepted solution]

@KLG86   did you login to My Account and confirm your Account number?

it is on the top right.  check again, maybe you just key in wrong the first time.