07-17-2023 08:20 PM
I ported in my number which is working correctly. But when I ask for my SMS code, I believe it’s sending it to the temp phone number I was given when I was in the porting process.
Solved! Go to Solution.
07-17-2023 09:25 PM
Sigh. So this really seems to be a major reversal by the company. There was a brief period of time where apparently we could use email addresses of expired, dead, deactivated accounts. Now not it seems. This is just more evidence of the trouble with the systems people where upon transferring data from one system to another that they didn't think to filter out the dead accounts. Those all should have been archived off somewhere for their own safekeeping and not in the new system to interfere with customers like this.
07-17-2023 09:21 PM
Thanks for the help. I’ve had to contact support as I didn’t realized I have had a public mobile in the past with a different number and it won’t give me the email option.
07-17-2023 08:51 PM - edited 07-17-2023 09:04 PM
It's as nice as it needs to be. Nobody owns their content here. I then went on to say that credit is always nice.
Adding - and you're contradicting yourself. In one sentence you said Telus own everything. In another sentence you said it's an excuse to say that. So which is it? An excuse? Or a fact?
07-17-2023 08:49 PM - edited 07-17-2023 08:49 PM
Thanks @Handy1
while Telus owns everything here, it is always appropriate to give credit.
using public domain/properties as an excuse is not nice
07-17-2023 08:47 PM
It's all public domain/property of Telus. Credit is always nice though of course.
07-17-2023 08:41 PM
@Chalupa_Batman helpful images courtesy of @softech
07-17-2023 08:25 PM - edited 07-17-2023 08:28 PM
Easy fix. When it asks to resend it, chose to resend but choose your email address you set your account up with. Then it will work.
To change the phone number for receiving 2FA code, login to My Account first, and then click Manage EverSafe ID