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Wrong SMS Phone Number

Anonymous
Not applicable

I ported in my number which is working correctly. But when I ask for my SMS code, I believe it’s sending it to the temp phone number I was given when I was in the porting process.

7 REPLIES 7

Sigh. So this really seems to be a major reversal by the company. There was a brief period of time where apparently we could use email addresses of expired, dead, deactivated accounts. Now not it seems. This is just more evidence of the trouble with the systems people where upon transferring data from one system to another that they didn't think to filter out the dead accounts. Those all should have been archived off somewhere for their own safekeeping and not in the new system to interfere with customers like this.

Anonymous
Not applicable

Thanks for the help. I’ve had to contact support as I didn’t realized I have had a public mobile in the past with a different number and it won’t give me the email option.

dust2dust
Mayor / Maire

It's as nice as it needs to be. Nobody owns their content here. I then went on to say that credit is always nice.

Adding - and you're contradicting yourself. In one sentence you said Telus own everything. In another sentence you said it's an excuse to say that. So which is it? An excuse? Or a fact?

Thanks @Handy1 

while Telus owns everything here, it is always appropriate to give credit. 

using public domain/properties as an excuse is not nice

It's all public domain/property of Telus. Credit is always nice though of course.

Handy1
Mayor / Maire

@Chalupa_Batman  helpful images courtesy of @softech 

Chalupa_Batman
Mayor / Maire

Easy fix. When it asks to resend it, chose to resend but choose your email address you set your account up with. Then it will work.

KennethJAdams_0-1689640009839.jpeg

To change the phone number for receiving 2FA code, login to My Account first, and then click Manage EverSafe ID

KennethJAdams_1-1689640103717.jpeg

 

 

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