Wrong Plan Applied

[rtjohn99]

Hello,

I originally chose a plan without data, payed for it with my credit card, and when the payment went through, I was still owing $24. After paying the $24, my account said that I have a plan with data which I did NOT choose. This explains the extra charge of $24 but I never selected data as part of my plan. Please help! I do not want the data and I'd like a refund for the over charge.

[zhadj030]

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@will13am wrote:

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Oops.  I got into a mental block with MMS needing the data to be on and got my wires all croosed up. 

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I am not sure about you but, the weather here is depressing, and we are getting invaded by Mayflies so blame it on that 

https://en.wikipedia.org/wiki/Mayfly

[will13am]

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@zhadj030 wrote:

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Lol, this is a prepaid service, there are no surprise charges for service not purchased up front.  No need to turn data off if not purchased.  In fact with data off, MMS won't work

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He said he has a plan with data, so assuming it is working. I said that just so that maybe if he doesnt use it they might return the 24 $ as a balance like a refund..... Just saying 

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Oops.  I got into a mental block with MMS needing the data to be on and got my wires all croosed up. 

[zhadj030]

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Lol, this is a prepaid service, there are no surprise charges for service not purchased up front.  No need to turn data off if not purchased.  In fact with data off, MMS won't work

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He said he has a plan with data, so assuming it is working. I said that just so that maybe if he doesnt use it they might return the 24 $ as a balance like a refund..... Just saying 

[will13am]

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@zhadj030 wrote:

First make sure to turn off the data on your phone so that you don't use them accidently. 

Second thing is that you have to contact a moderator so that he can fix your plan for you. 

Send them a private mail with your name, phone number and email address, and a description of the issue and I am sure they will help you out. 

Here is how to contact the moderators :

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Due to the promo expect some delays for receiving a response from them , but again don't use the data and sent the private mail to get a response as they start working on it

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Lol, this is a prepaid service, there are no surprise charges for service not purchased up front.  No need to turn data off if not purchased.  In fact with data off, MMS won't work.

[zhadj030]

First make sure to turn off the data on your phone so that you don't use them accidently. 

Second thing is that you have to contact a moderator so that he can fix your plan for you. 

Send them a private mail with your name, phone number and email address, and a description of the issue and I am sure they will help you out. 

Here is how to contact the moderators :

https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Due to the promo expect some delays for receiving a response from them , but again don't use the data and sent the private mail to get a response as they start working on it

[Samianauman]

Send a msg to mod they will look after you
Contact any moderator by private message to help you with the process.
In your private message the following info
* PM account email address
* PM phone number
* Detailed explanation

Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moder...

What you do click on link the webpage will open. You will see a mod team click on any name then scroll down all the way and click on send a private msg then explain your problem
Thanks"