Wrong Address when I ordered 2 SIM cards, order number 297766.

[michellemeaney]

I have just ordered two SIM cards, order number 297766, but I forgot to include my apartment number in the shipping address. The billing and shipping address is:

Michelle M

7 Bxxxxxx Court UNIT 7xx

Town, Province

X0X 0X0

Please add "unit 702" to the address and e-mail me to confirm. I intend to purchase two phone plans when I receive the SIM cards. Also, can I keep my current cell phone number on a new plan through you?

e-mail: @gmail.com

[David_J]

PS. @michellemeaney I am going to delete your personal information from your original post too. Please always be careful where you post your personal information online 🙂      ...DJ

[David_J]

Hi @michellemeaney  - I have updated your shipping address to include your apartment number.

As far as phone numbers, yes, if you own an account with that phone number (either with us or another provider) you'll be able to 'port' (transfer) your number over.

Hope that helps,

David_J

[dust2dust]

To your last question, if meaning transferring in from another provider then yes. But check this first to make sure.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Unless you mean a current Public number on an active account...then no. You'd have to transfer out and then back in to the new account.

Unless you mean changing plans in a current active account then yes the number will stay with the account.

[RossN]

@michellemeaney hi maybe it's not to late to add it to your address 

 ask a cs agent to manually input it for you

contact a customer service agent 

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[Yummy · Accepted solution]

PLEASE remove personal info from public forum!

Contact agent immediately unless order is already processed and sent.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here