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Worng payments

Searewinners
Great Neighbour / Super Voisin

I was twice charged 

5 REPLIES 5

Lieux
Oracle
Oracle

@Searewinners wrote:

I was twice charged 


When was you charged and for what? You can see all those information in your self-serve account ..tab PAYMENT and tab HISTORY PAYMENT.

mojorising
Model Citizen / Citoyen Modèle

A little more info would help.

 

Can you take a screen shot of the payment screen? What plan are you on?

dabr
Mayor / Maire

@Searewinners wrote:

I was twice charged 


As already said more information/screenshot about being twice charged would be helpful for others to see what happened in order to offer you some advice.

Lar
Model Citizen / Citoyen Modèle

@Searewinners 

If you think you were over charged you'll need a moderator to look at your file. Send them a message from the link below with account # and your concern. A reply may take day or days

 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent
Customer Support Agent

Hi,

 

I'm really sorry to hear that you are experiencing this issue, but we can surely help you find a solution

 

In order to do so, can you send us a private message via the Community? Please click on this link: https://goo.gl/JnHqMR

 

Sincerely,
Public Mobile Team.