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Wish to end service but cannot log in

EESEE
Great Neighbour / Super Voisin

I cannot receive SMS for two step verification in order to log in and cancel service or to send a ticket-please help!

1 REPLY 1

Chalupa_Batman
Mayor / Maire

Here's how you can do it without the SMS

 

Can’t get the 6 digit 2FA code to your phone? Try this method

 

First, sign into your account at www.publicmobile.ca and use the email you signed up with and the password. If it asks you for a 6 digit code, it will say at the top left CONFIRM YOUR IDENTITY.- Enter the 6- digit code sent to *********.  But it’s not working!!! As you see by the screen shot below, 1. Click the This is a trusted device. 2. Didn’t get the code? Click on that.

 

KennethJAdams_0-1694041631625.png

 

 

Then, the next window that pops up is this.

 

KennethJAdams_1-1694041631595.png

 

Click on Send email. Here it will send you the 6 digit code to the email you registered with. This step is very important. Do not just copy and paste. Enter each digit using your key pad.

 

You should now be able to get into your account.

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