09-21-2021 12:22 PM - edited 01-06-2022 03:35 AM
I am currently still on the 2016 $120 12gb LTE plan, if I downgrade to the $15 plan, will I be able to keep those free holiday add-ons?
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09-21-2021 12:28 PM - edited 09-21-2021 12:29 PM
@aoaaoa : You'll keep those add-ons.
But be aware that: 1. you can't go back to that plan if you switch, 2. all data buckets here are now throttled speed while on LTE unlike your unthrottled LTE that you have on that old plan. Most people are fine with data speeds while on their phones.
09-21-2021 12:26 PM
Yes, it will. All add-ons you purchased or you got it free from PM will carry over. Only things you need to worry about are those promotional offer, likely you got from activation.
09-21-2021 12:24 PM - edited 09-21-2021 12:27 PM
is will keep it in your account as you have it,Add-ons never expire, until used up,
i suggest you close all Browser and do clear cache and cookies for any Browser,
and try it for a different Browser and open incognito mode,
how to open Browser incognito mode visit Here link,
how to clear cache and cookies and History visit Here link,
and use a Browser from your computer,is better
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
how to update your Browser visit Here link,
and Restart your computer, is will help a lot,
and if you use a home internet please do one thing take your power internet off for about
a 1 minute and put it back on,to refreshing your network,
and Click Here link to you know how to Change Your Plan online,