Wife loosing her Public Mobile cellphone and I want to buy new SIM card for her but keeping phone nr

[Maun]

I am a Public Mobile customer.

My wife is also customer. Today she lost her cellphone number. She can't log in (forget user id & pw)

I want to do:

- buy a new Public Mobile SIM Card number

- Use her old cellphone number

We still have the SIM card number, as we keep it. Please help.

[hTideGnow]

hi @Maun yes, you can do that 

get a public mobile sim card from Telus or Koodo store 

the ask support to help to update the s card number 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

(click Didn't receive code and Send email option to get pass the 2FA steps since you have no phone now(
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[Chalupa_Batman]

Hello @Maun 

She will have to create an online account here like you did and contact a CS Agent for help. They can cancel the other plan because the phone is lost. Don't worry, she can keep her number, they'll just get you to buy a new SIM card.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.