Why was I double charged on auto pay

[Melissaswan25]

Hello why was I double charged on auto pay , also I woke up to my phone not working and saying no phone provider when I have my bill go through! I’m so mad.  My bill supposed to be 48$ And it switched my plan on me . And charged me  almost 200$ extra. I’m so upset I don’t have this money for you guys to steal . I have a history receipt of all my payments ! This isn’t back pay , I’m so hurt by you ! I need a refund now ! Or 5 months free service!!!

[Anonymous]

All these questions. I do the same thing. But man...a picture says a thousand words.

@Melissaswan25: Can you post a screenshot of your overview page and Payment history from here (not payment card). Blank out personal info of course.

Edit: the thread is from yesterday and we haven't heard from the OP since.

[hTideGnow]

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@Melissaswan25 wrote:

Hello why was I double charged on auto pay , also I woke up to my phone not working and saying no phone provider when I have my bill go through! I’m so mad.  My bill supposed to be 48$ And it switched my plan on me . And charged me  almost 200$ extra. I’m so upset I don’t have this money for you guys to steal . I have a history receipt of all my payments ! This isn’t back pay , I’m so hurt by you ! I need a refund now ! Or 5 months free service!!!

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Double charged for 48$ or did it charged 4x , which is 200$?

If you logon to Self-Serve. 

1. What is the status of the account?  Active or Suspended?

2. What is it showing as Available Fund?  is it $0.00 or it has some fund there?

3. If you check Payment->Transaction History  What charges do it see with an amount on the Credit (Payments) column?  Do you see Multiple Automatic Top-Up on the same day or within last couple days?  

[darlicious]

@Melissaswan25 

What message do you get when you call 611?

[Anonymous]

Only one way to you fix it explanation to moderator Team and the are nice service the will 100% help you

you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• or you can send a private message to Moderator_Team by Click here. 
• You’ll need to be logged in to your Community account for the link to work.

• In your message put it, please include.
  
• your account number,
  
• your phone number,
• your account PIN,
• explanation to them nice Team and nice service

      Good Luck

[yiruiruan]

Here are a few things to check, and if nothing is in your situation, contact a moderator.

1. Check if your credit card has the charges in pending, if yes it usually goes away after it has been posted.

2. What is the balance that shows in your account, If not zero, then you can just use it for future use

3. Do you have service right now? If not check your transaction history on your account.

Replies from above have mention about the links and you can use those to contact the moderators if none of the above hits your case.

[Dunkman]

@Melissaswan25 

Sorry to hear about your troubles. More details would be helpful. 

Did you want to make a plan change?  

Is your plan working now?  active or suspended?

Did you see available funds in your balance?

Maybe screenshot your payment history page.  

[esjliv]

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@Melissaswan25 wrote:

Hello why was I double charged on auto pay , also I woke up to my phone not working and saying no phone provider when I have my bill go through! I’m so mad.  My bill supposed to be 48$ And it switched my plan on me . And charged me  almost 200$ extra. I’m so upset I don’t have this money for you guys to steal . I have a history receipt of all my payments ! This isn’t back pay , I’m so hurt by you ! I need a refund now ! Or 5 months free service!!!

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@Melissaswan25  - what?! 

Are these charges on your credit card from Public Mobile? And you are saying you did not make any of these?

Also, your services are not working? What does your status say on your Self Serve account?

If is possible you had a failed Autopay, as that can sometimes happen, but the excessive charges do not seem right.

I would contact the Moderators about those charges.

To contact the Public Mobile Moderator_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)