Public Mobile has decided to change the reward system to point system. I have been a customer for a few years and after the rewards I was getting, my $25 plan was $22.60 including tax. Now it's $28.25. Apparently we, as customers, were advised of this new billing but it was not made apparent to each of us how it would affect our bill. Anyway I asked the same question a few weeks ago and it was explained to me in detail. I am seriously considering leaving and returning to Koodo which is where I left because Public was more affordable. However, in the meantime you can change your plan effective the next billing to $19 per month for 3 months then it goes up to $21. Less than the new charge of $25 + tax but still $1 more than with the reward system. The way the rewards work is you get points for every dollar you spend with add-ons or billing. Once you accumulate $15 you can apply that to your monthly bill. Doing the math, it'll take 9-10 months to get the $15 needed to apply to your account since you get points equal to 5% of your bill. Then you start all over again.
