Why is it asking me to select a new phone number, while porting my old phone number to Public?

[andy889]

I haven't selected a new phone number yet, the bill was paid with my credit card.  I'm Porting my number from Virgin to Public.

[andy889]

Thanks for your comments and advice, I figured it out earlier today.  I really appreciate the support of this community!

[hTideGnow · Accepted solution]

HI @andy889 are you using PM app to activate? if you are using the app, right after payment, there is the step for phone number.  It should give you the choice to  choose new number or bring in the phone number.  

[BKNS27]

@andy889 

Did you reply with YES from a text from Virgin with the old SIM in your phone?

Is your Virgin account still active?

You have 90 minutes to reply or porting will not be completed.

[slusagm]

don't ask PM yet.

are you using the web to subscribe? After payment, you now need to download the Public Mobile App and login and choose porting and complete the activation

[Handy1]

@andy889  If you already paid and having issues best to contact support to help 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437