Why does it only give me downgrades for subscription changes but not upgrades ?

[Nancy77]

When I click change subscription, it only gives me 2 lower package options but no higher or ungraded options ?

[pmbc]

@Nancy77 What plan are you on now?  Could you already be on the highest plan that PM offers?  

[will13am]

@Nancy77 , have you not been offered a plan upgrade via SMS from 5213?  There seems to be a lot of customers  getting offers that way after the boxing week promos ended.  

[Phil_Adelphus]

@Nancy77   You just see the $15 and $25 3G plans?  A few people have mentioned this issue, if you want to contact customer service about it you can send a private message using this link 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at your community inbox, either the envelope icon top right or, if no envelope, tap on your avatar for Messages.

[Handy1]

@Nancy77  Worst case you can get support to help change you to your desired plan also 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

[Chalupa_Batman · Accepted solution]

Hey @Nancy77 

Guess it really depends on what plan you have now. Also, you may need to clear your app cache on your phone as that may be an issue.