03-04-2019 10:00 AM - edited 01-05-2022 03:35 AM
Hi, I just signed with Public on Feb 3, 2019 with the promotion of free sim card and 2nd month free. My first month payment will be ended today but why do I not see my 2nd free month on my payment history?
Thanks!
Solved! Go to Solution.
03-04-2019 04:10 PM
I signed up during the same promotion and I received credit from it into my account.
It appeared the very next day.
I also activated autopay and received credit for that as well.
And one more credit was applied to my account for being referred by my friend.
All applied credit showed up in my account within a few days of activation.
I hope you get it sorted out.
03-04-2019 01:48 PM
If your promotion is valid but don't see the credit on your payment history, then you will have to contact Public Mobile to find out for you. This is what I am doing right now.
03-04-2019 01:10 PM
@Nikhil2020 wrote:I did sign up on 2nd feb and did according to tbe requirements they said but i didn't get
And you signed up in store? Did you get the free SIM anyway?
Do you possibly see the credit and renewal in your payment history? Did you pay close to your plan cost when you renewed? Maybe post a screenshot of it. Blank out personal info.
03-04-2019 01:01 PM
I did sign up on 2nd feb and did according to tbe requirements they said but i didn't get
03-04-2019 12:49 PM
@Nikhil2020 wrote:How to get 2nd payment free ?
They're from promos that come on from time to time. You sign up during the promo and follow the requirements for it. Then afterwards you'll get the credit in your account.
03-04-2019 12:44 PM
Ya i did this only but there was no credit shown on my account
03-04-2019 12:42 PM
How to get 2nd payment free ?
03-04-2019 11:22 AM
@CcM wrote:How long does it take to hear from the moderator once I sent them a private message?
Can be upwards to a couple days but it appears they've been better these days with new moderators on staff.
03-04-2019 11:18 AM
How long does it take to hear from the moderator once I sent them a private message?
03-04-2019 11:16 AM
I found mention of a flash sale "a month ago" but the page had been scrubbed. I don't like that they do that.
Thanks also stonechucker.
03-04-2019 11:09 AM
Thank you! Yes! That is the one! I will attach your message when contacting the Public moderator. 🙂
03-04-2019 10:57 AM
@CcM ,
You're not wrong about the date of Feb 2 and 3 (until 11:59 pm ET), there was an unannounced Flash Sale for a $0 next 30 days promotion. This was for in-store activation, of any 30-day plan.
The text I copy here is from a notice provided from @Alan_K to the Oracles on February 1st.
------------------
Hey Oracles,
Effective February 2, 2019 until February 3, 2019 at 11:59PM ET, we are offering a SIM card and your next 30 days for $0 when you activate a 30-day plan in-store at participating retailers! This will be applied as an account credit and the offer is available to new customers only.
How to Get this Offer:
To learn more about Public Mobile, click here.
-Public Mobile Community Team
03-04-2019 10:22 AM
It was referred by my friend while Public only offered this promotion for two days during the Lunar New Year. I opened my account in The Mobile Shop in Super Store.
03-04-2019 10:10 AM
@CcM wrote:Hi, I just signed with Public on Feb 3, 2019 with the promotion of free sim card and 2nd month free. My first month payment will be ended today but why do I not see my 2nd free month on my payment history?
Thanks!
It looks like the last time that promo ran was on Jan 12-13. Where did you see around Feb 3?
03-04-2019 10:04 AM