Why do I have to pay extra when my plan covers long distance calls across Canada

[srlawren]

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@popping wrote:

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There may be provisioning issue with your plan.

If you account status is active, try the lost/stolen phone trick to re-provision your plan feature again.

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@popping I think you jumped the gun on this suggestion.  The simplest explanation here is the one already made above, that the person just needs to dial the 1 and ignore the audible warning. It's better to triage the simple stuff first before jumping to the lost/stolen technique, which should really only be suggested if NO calling at all is possible, for example.  Just an FYI.

[geopublic]

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@Yinshan wrote:

They are Ontario area code 647  and 289 which are in Toronto and I am at Ottawa We are both in Ontario

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@Yinshan: It's possible since you are in Ottawa your call is being routed through a Quebec tower. Since you have Canada Wide calling entering +1 before dialling the number will allow the call to go through and you will not be charged extra.

[computergeek541]

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@Dogbert wrote:

Have you tried calling another LD number?

When calling outside your local area; one needs place place a "1" in front of the 10-digit phone number.  It's LD because you are calling outside your local area; however, your plan will not add additional charges.

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When using Telus network/cellular services, dialing the 1 has always been optional.  They've never required it, although if you make a long distance call, you'll hear a reminder that there could be long distance charges. After listening to that message, the call will proceed as normal assuming, in this case, that your Public Mobile call includes calling to that destination (and also assuming no system glitches).

[Dogbert]

Have you tried calling another LD number?

When calling outside your local area; one needs place place a "1" in front of the 10-digit phone number.  It's LD because you are calling outside your local area; however, your plan will not add additional charges.

[Pizzaeh]

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@Yinshan wrote:

They are Ontario area code 647  and 289 which are in Toronto and I am at Ottawa We are both in Ontario

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@Yinshan as @ShawnC13 and @Anonymous have said, you won't be charged extra; it's included in your plan.  Please dial a '1' before the number and it should go through.  Try it and let us know.

[popping]

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@Yinshan wrote:

I am on the $25 a month plan with free calls across Canada and she I tried to call long distance a voice said that this is a long distance call and that it will be charged 

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There may be provisioning issue with your plan.

If you account status is active, try the lost/stolen phone trick to re-provision your plan feature again.

1. Login to your self-serve account.
2. Report your phone lost/stolen using [Plan and Add-Ons] --> [Lost/Stolen Phone]
3. Logoff
4. Wait 5 minutes and login again
5. Report your phone found.
6. Re-start you phone to provision your account again. i.e. enable all features of you plan again.

If this trick failed to get thing working again, you should send a private message to moderator for help. But the wait is up to 48 hours. Good luck.

[ShawnC13]

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@Yinshan wrote:

They are Ontario area code 647  and 289 which are in Toronto and I am at Ottawa We are both in Ontario

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Are you dialing 1 in front of the 10 digit number as you will still be required to do that even with Canada wide calling

[Yinshan]

They are Ontario area code 647  and 289 which are in Toronto and I am at Ottawa We are both in Ontario

[ShawnC13]

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@Yinshan wrote:

I am on the $25 a month plan with free calls across Canada and she I tried to call long distance a voice said that this is a long distance call and that it will be charged 

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You can not be charged anything extra.  If it would be a long distance call from a landline you will need to dial with a 1 in front of the number on your cellphone for the call to go through.  But again don't worry you can't be charged additional LD charges

[Anonymous · Accepted solution]

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@Yinshan wrote:

I am on the $25 a month plan with free calls across Canada and she I tried to call long distance a voice said that this is a long distance call and that it will be charged 

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There are NO charges here. It's just a default recording. Add the 1 to the 10 digit phone number. Even if you get a "warning" ignore it. No charges.

[Yinshan]

My plan is the $25 a month with canadawide free long distance call and 1Gdatd

[Pizzaeh]

@Yinshan try dialing a '1' before the number; do you still get the message? Does the call go through?

[Yinshan]

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@Pizzaeh wrote:

@Yinshan what plan are you on?  

What do you hear when you make a call?

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[missorange]

are you sure is Canada number, sometimes 1800+ is US number.

[Yinshan]

I am on the $25 a month plan with free calls across Canada and she I tried to call long distance a voice said that this is a long distance call and that it will be charged 

[Yinshan]

I am on $25 each 30 d with 1GB Canadawide free calland text world wide

[ShawnC13]

Are you able to give us a bit more info??

[Pizzaeh]

@Yinshan what plan are you on?  

What do you hear when you make a call?