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Why did my public mobile APN Settings disappear/change after saved

lindawyu0
Great Neighbour / Super Voisin

I tried adding Public Mobile APN settings with my old sim card in. The saved APN setting disappeared sometimes. I also had the issues setting MMS port, MMC and MNC. These values got changed after I hit "save" button. My cell phone model is Samsung Note 8 (exact model is SM-N950F. Does it mean Public Mobile doesn't support my cell?

4 REPLIES 4

will13am
Oracle
Oracle

@lindawyu0 , there is something wrong here.  Even if you were manually creating your own APN, the MCC (mobile country code) and MNC (mobile network code) are self populated based on the SIM card in the phone.  MMS port is a user input.  Is the phone picking up the SIM card?  Even without an APN, you are able to connect to the network and have phone call capabilities.  The APN is only for mobile data which includes MMS.  

 

@lindawyu0 

What android OS is your phone currently using? Did you recently update?

t_p
Mayor / Maire

@lindawyu0 

Can you set your phone on 3G network and try again?

 

You may find some idea to troubleshoot from this article:

Cannot Save APN Settings - Final Fix (apn-settings.com)

softech
Oracle
Oracle

@lindawyu0   You phone should be no problem to be used in PM.  

 

Is your phone a SIM sim version?

 

try to do a Network Reset  and see how it goes

If it still not working,  try Factory Reset 

 

(if yours is a dual SIM version, try the SIM on another slot)

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