Why can't people call or text my new number?

[Saigebasso]

I just got my number but I can't get access, when someone calls my number it goes to someone else number.

[0PX9O4]

@Saigebasso 

As you can see your issue has sparked a spirited discussion on here. Please let us know how you go about getting this issue resolved - and what the outcome is. All the best!

[darlicious]

@esjliv 

I suppose there is a remote possibility your scenario could exist however there are numerous threads in the community of telus releasing an active phone number into the available number pool and a new activation choosing the phone number. The most recent being yesterday. This would be the first I have heard of it being a simultaneous activation issue.

[esjliv]

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@darlicious wrote:

@esjliv 

The customer with the phone number first is the original "owner" of the phone number. The OP's only choice is to change the phone number or they will be randomly assigned a new number by pm. This telus glitch has been an ongoing issue for years with telus that they apparently chosen not to address.

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@darlicious  - I see the possibility of this being two new activations, and the system allowing 2 in the queue to be assigned. Which is obviously a flaw in the allocation process.

We don't know for sure if one number was already an existing phone number for a long time or not.

I suppose OP could call the other person and ask how long they had that number for, or did they just activate. That would tell us. 

[darlicious]

@esjliv 

The customer with the phone number first is the original "owner" of the phone number. The OP's only choice is to change the phone number or they will be randomly assigned a new number by pm. This telus glitch has been an ongoing issue for years with telus that they apparently chosen not to address.

[esjliv]

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@0PX9O4 wrote:

@esjliv

I appreciate your effort to shed more light on this topic! However, I fail to see how contacting an agent to get an issue resolved could in any way be construed as being "cut throat".

1 phone number cannot be assigned to more than 1 SIM. If it is, there's something quite seriously wrong that needs to be fixed. I don't see how any such fix could deprive anyone of whatever is rightfully theirs.

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@0PX9O4  - I certainly did not mean contacting a CSA was cut throat in any way. Sorry, if I worded that in such a way that is sound as such.

IF OP wants to keep the number they were given, I definitely think they SHOULD submit a ticket to CSA and put up a stink about getting that number.

BUT, this would mean Public Mobile would need to pull it from the 'other user' that has this number (hence where the cut throat part where I intended). Hope that makes sense now.

[0PX9O4]

@esjliv

I appreciate your effort to shed more light on this topic! However, I fail to see how contacting an agent to get an issue resolved could in any way be construed as being "cut throat".

1 phone number cannot be assigned to more than 1 SIM. If it is, there's something quite seriously wrong that needs to be fixed. I don't see how any such fix could deprive anyone of whatever is rightfully theirs.

[esjliv]

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@Saigebasso wrote:

I just got my number but I can't get access, when someone calls my number it goes to someone else number.

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@Saigebasso Obviously Public Mobile is supposed to only offer numbers that are not assigned to other people. But, there have been cases where this has happened.

So you have two options:

1 - change your phone number in your Self Serve account as @Anonymous and @softech has provided.

This would probably be the quickest method. There is no charge to change your phone 4 times every 30 days if you wish to do so.

2 - if you really want to keep this phone number, I guess you could 'fight for it' by contacting Customer Support Agents, link provided by @0PX9O4 . This way maybe they will cut off the other person with this phone number. Gesh, sounds so cut throat.

So you choose which method fits best.

[darlicious]

@Saigebasso 

If you selected a new number then this is a telus glitch where they have accidently released an already active phone number. Log into your self serve account and choose a new number from the change number feature.

[softech]

@Saigebasso   Yup.. this happened.. and happened more often than it should  😞  , unfortunately.. this is a Telus system glitch.. happened to some new activation with  Telus/Koodo/PM

You just got this new number right?  If so, Telus was accidentally offered you a currently used number.  nothing you can do, you have to pick a new number

Just login to My Account and select Change Number

[0PX9O4]

@Saigebasso 

That sounds very strange indeed. I'd suggest you contact PM about this by sending a private message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Anonymous]

@Saigebasso 

do you getting new number or Transfer old number!

if your phone number is New you can Changing Your Number 

up to 4 times every 30 days after you’ve activated. go to your Self Serve Account here link. and:

• Select the “Plans and Add ons” tab
• Click on “Change Phone Number”
• Then, you can choose to select a new phone number 

• and do Rebooting your phone ,This is quick and simple,to refreshing your network,

  *what is meant by rebooting the device turn off and turn it back on.