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Why can i not connect to the network when my subscripton renews on the 28th?

Jaxi1303
Great Neighbour / Super Voisin
 
4 REPLIES 4

dust2dust
Mayor / Maire

Do you mean internet network? Or do you mean overall cellular network? Is your account active? Can you call in or out? Real sms text in or out?

Have you logged in to your account to see if maybe you're out of data and the status? Or dial 611 and see what it has to say. Click on any little spinner refresh icons you see lower down to make sure you're seeing current info.

BKNS27
Mayor / Maire

@Jaxi1303 

Reset the Network on your phone.

What make and model is your phone if you need further help on how to do this?

Jaxi1303
Great Neighbour / Super Voisin

Hey, thanks for reaching out. Ive tried rebooting numerous times. Cant test sim in another phone.

Handy1
Mayor / Maire

@Jaxi1303  reboot the phone or Try resetting  network settings . Is it possible to test SIM card in another phone 

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