Why am I getting a false data warning message?

[DaveT]

I received a text saying I am 75% through my data which is confusing how much I really have left. This table is what my self serve says I have used:

Name	Data Limit* (MB)	Data Used** (MB)	Remaining Data (MB)	Status
1 GB of data at 3G Speed	1024	709.729	314.272	Active
1GB Promo	1024	542.787	481.213	Active
4GB one-time data bonus	4096	3104.780	991.220	Active

So according to this it looks like I still have almost 1800MB remaining. Does that seem right? If this is the case, then I should not have anything to worry about! However last month my data slowed down or basically stopped working in my last day or two so something seems funny here. Also I set my phone to measure data based on my billing cycle and it says I have only used 651MB - I don't get how they could measure that I used so much more than what my phone measures! Doesn't seem right. 

[DaveT]

Thanks!

[hTideGnow]

@Anonymous   ok, will keep that in mind. thanks

[Anonymous]

 @hTideGnow : I disagree. Please don't report me for tagging and calling you out like some people like to do. 🙂

The warnings are on the gross available data.

[hTideGnow]

@DaveT   the 75% data used is regarding your monthly data bucket, does not take into consideration of your promo bonus

However, yours monthly is still 30% left..

...and this text is not very accurate.  Not sure why, many people mentioned the error before but PM has not fixed the glitch still

[BlueB]

@DaveT 

Oh, you've discovered another Public Mobile glitch!  We see this happen from time to time, so I wouldn't worry about it.

How much data do you get as part of your normal Plan every cycle?  It's possible that you've used ~75% of your "normal" data (ignoring Add-Ons/Bonuses) and that triggered the warning.

Regardless, if you've checked your Self Serve account and everything looks good, then just ignore the text... it happens!  🙂

[Anonymous · Accepted solution]

 @DaveT : Your remaining data is 75% of your total data. When your plan data resets at renewal then it won't be 75% anymore.

[computergeek541]

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@DaveT wrote:

I received a text saying I am 75% through my data which is confusing how much I really have left. This table is what my self serve says I have used:

Name	Data Limit* (MB)	Data Used** (MB)	Remaining Data (MB)	Status
1 GB of data at 3G Speed	1024	709.729	314.272	Active
1GB Promo	1024	542.787	481.213	Active
4GB one-time data bonus	4096	3104.780	991.220	Active

So according to this it looks like I still have almost 1800MB remaining. Does that seem right? If this is the case, then I should not have anything to worry about! However last month my data slowed down or basically stopped working in my last day or two so something seems funny here. Also I set my phone to measure data based on my billing cycle and it says I have only used 651MB - I don't get how they could measure that I used so much more than what my phone measures! Doesn't seem right. 

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Ignore the erroneous text message.  The Public Mobile systems, when it comes to your ability to use the service, go by the same infformationm that your Self Serve account shows.