08-05-2020 08:48 AM - edited 01-05-2022 12:42 PM
I have just activated a phone plan, and I am not recieving calls. People trying to get me, have told me that it went straight to voicemail.
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08-05-2020 08:57 AM
@Quadcore0 wrote:I have just activated a phone plan, and I am not recieving calls. People trying to get me, have told me that it went straight to voicemail.
Did you transfer a number from a previous provider?
If so, re-insert your original SIM and use it until it stops working.
08-05-2020 08:56 AM
@Quadcore0 wrote:I have just activated a phone plan, and I am not recieving calls. People trying to get me, have told me that it went straight to voicemail.
Hi @Quadcore0 ,
If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.
If you ported from a landline it could take up to 7 days to complete.
Make sure you do not cancel your previous provider's services until the port is complete.
08-05-2020 08:56 AM
Did you recently port your phone# as it can take a few hours for the port ? Can you make calls ?
Try rebooting your phone.
If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right.