Where’s my SIM card

[Shaziya0987]

Hi,I lost my phone so ordered a new SIM card money has been deducted and it’s been 10 business days,where’s my sim?

[Shaziya0987]

thanks for replying I was told it would take 10 business days

[hairbag1]

@Shaziya0987 

it's been known to take 3 weeks for sim to arrive when ordered from PM.

If there's a Telus / Kodoo corp store in the mall near you...they might have PM sims available.

[DDM69]

Probably in the mail.  It can take weeks.  Check a Telus or Koodo store near you if you need it asap.

[pmbc]

You've posted to the community so we're all customers like you.  For a query like this contact the CS Agent to see if they can provide tracking info or an update.

You can contact an agent using the chatbot.  Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent