Where is customer service number.

[KB2008]

I want a refund the eSIM is not working. Cannot log in!!

[CSA_PM]

Hello @ KB2008

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
 

[hairbag1]

@KB2008 

what make / model is your cellphone ...just to check if it'll accept a Public Mobile esim. You might just need to use a hard sim instead.

[slusagm]

Ask PM to help, Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[Handy1]

@KB2008  Sorry no live support for public mobile , customer service is all online messaging. But first check phone settings and ensure eSIM is set to primary or if iPhone you toggle on “turn on this line “ and reboot the phone maybe even a network reset . Also be sure to remove old carriers sim first to before you do so . If still no luck you can message support 

Here @KB2008 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage