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When will my service be reactivated?

Farrah1
Great Neighbour / Super Voisin

I just updated my payment method. When can I expect that my cell service will be reactivated? 

5 REPLIES 5

Go in to the Payment tab. You can choose either voucher or the newly registered credit card.

Farrah1
Great Neighbour / Super Voisin

Thanks for this. I don't see anything that says "make a payment". Do i just upload funds?

Yummy
Mayor / Maire

If your account has been suspended, updating payment info will not reactivate it.

You have to log in an manually pay the bill - add funds to your account and reactivate it.

dust2dust
Mayor / Maire

The autopay attempt only happens once. If it fails then you need to make a manual payment by any of the available methods.

Dunkman
Oracle
Oracle

@Farrah1 

Try to manually load up funds to your account.  That should restart your plan. 

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