3 weeks ago
Hi there, I’m a new customer & just setting up my account. I’m still waiting to see if my phone number has transferred. I cannot seem to log in, as I am not receiving sms messages….
Thank you for the feedback. My old company was not able to help so I have requested a ticket reply
hi @MicheDigue if you cannot. ake outbound calls, it is not a stuck port and no need to call porting team
instead, it is an account or sim setup problem. To get it working quicker , message support agent
: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Support will reply via Community inbox here within 2 to 4 hours:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
Hi there, I replaced the SIM with the PM one, but cannot make outgoing calls …
Could this be because the other company has not released my phone number as of yet?
Ok, will do. Thank you!
@MicheDigue Try the PM SIM card in the phone and reboot the device and test incomming and outgoing calls text and data .
