When is the best time to change plan

[Kdhillon]

Hey . 

My account says payment due before 13th June. 

I would like to change my plan, what is the time ?

Should I change on 11th or 12th ?

[Kdhillon]

@darlicious sounds great.  👍

[darlicious]

@hyT  nice one......student becomes teacher @ student  learns to become teacher

@Kdhillon  Or you could just do what a lot of us do and pay our accounts by topping up manually a few days ahead time. It's also a good time to make sure there's nothing "wonky" going on...take a couple of screenshots of your overview and payment history. Then check after renewal to make sure everything reset properly. You still get the $2 autopay reward but no failures to worry about.

[Anonymous]

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@Kdhillon wrote:

@computergeek541 

my renewal date is 13th. Today I set up change plan to be started on the renewal date. Is that right? 

Would I be charged only the new on renewal date or twice? 

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Sometimes the autopay gets confused on plan changes. It is recommended to deposit the greater of the two plans cost before the change. Then whatever's left over can be used the next renewal. And autopay should work fine then.

[computergeek541]

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@Kdhillon wrote:

@computergeek541 

my renewal date is 13th. Today I set up change plan to be started on the renewal date. Is that right? 

Would I be charged only the new on renewal date or twice? 

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You'll be fine. My point was that having the self serve system schedule the change in advance is the only way to prevent lost plan days/lost money.  If you were to make the change as an immediate change on the same day as a renewal, you would lose a full payment for a plan cycle/billing cycle (because it would already renew on the old plan).

[Kdhillon]

@computergeek541 

my renewal date is 13th. Today I set up change plan to be started on the renewal date. Is that right? 

Would I be charged only the new on renewal date or twice? 

[computergeek541]

Kdhillon,

To clarify, even performing an immediate plan change on your renewal date will make you lose money.  You'll lose an entire plan payment.

[Kdhillon]

@computergeek541 

Hey. 

Thanks. 

I didn't know there was options to set plan change on renewal date. Now I can set it up and it will change on renewal date. And I won't loose any days of current cycle.  

[computergeek541]

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@Kdhillon wrote:

Hey . 

My account says payment due before 13th June. 

I would like to change my plan, what is the time ?

Should I change on 11th or 12th ?

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@Kdhillon It's not so much when you change the plan, but how you do it that matters.  Others have said to schedule the system to make the change for you during the next renewal.  That is good advice, except for cases when someone has run out of minutes, text messages, or data.

The problem with using the immediate change optiom is how you'll always be losing at least one day of service (or more) that you've already paid for on the old plan.

[Kdhillon]

@Barbie2 . 

Hey

Thanks. That's good to know. 

[Barbie2]

Hi @Kdhillon  im new as well been replying here and there for a month. I got a $2.00 community reward. Which I was surprised to get. 

[Kdhillon]

@mpcdesign  . Thanks, will keep that in mind. 

[Kdhillon]

@hyT  thank you so much.

I am new to Community and was trying to figure out how replying to a person works. Really appreciate it. Otherwise it was going to be my next question. 

[hyT]

@Kdhillon 

Another thing I have learned here is that if you want to answer to a particular post, type "@" and you'll see a list pop-up letting you choose whom you want to address. That helps when there are many helpful community members making suggestions.

[mpcdesign]

@Kdhillon never leave in changing the plan or adding funds the last minute. If for whatever reason, Public Mobile needs to do some maintenance to the self-serve accounts the day you want to access it, and pay for things (especially on your date), you could be tough out of luck. 

Add the funds now, with time to spare. One less thing to worry about! 

[Kdhillon]

Thanks will try it. 

[hyT]

Even when you are on "Autopay", many experienced PM community members have suggested that one should do a one-time payment into your "Available Funds" to cover the higher-cost plan before the renewal day. Then on your renewal day, you will avoid the potential though rare glitch that Autopay fails. That's what I would do if and when I make plan changes.

[hairbag1]

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@Kdhillon wrote:

thanks 

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 There a button at the bottom of each reply to your question and you can decide which answer is best suited as the SOLUTION. Whoever you award that SOLUTION will be much obliged.

[Kdhillon]

Sounds great. Thank you 

[Kdhillon]

thanks 

[Kdhillon]

Thanks. If it's on autopay, it should be good?

[Kdhillon]

Thank you so much for explaining it so well 

[gblackma · Accepted solution]

@Kdhillon log into your self service account and set it to change on next renewal. Here's an article on switching plans  https://www.publicmobile.ca/en/on/get-help/articles/change-your-plan 

Stay safe 

[kelvarnsen]

You can set it up for the plan to change on your next renewal date.

[kselmak]

Postdate the change.

The system will do it for you

When you switch the plan you will have two options change now or change on renewal

Choose change in renewal

Note

Put enough money to cover for more expensive plan, there is a glitch that will suspended your account if you are downgrading and only have enough money to pay for the new plan

It's ok that money will be used next renewal