When I hit “my account” I am redirected to the main page

[Cavajoy]

I can’t access my account on the website. When I hit “my account” it keeps putting me on the main public mobile page. How do I contact an agent?

[Cavajoy]

I can try

[Handy1]

@Cavajoy  Tap the message bubble bottom of screen to the right to submit ticket with support 

[hairbag1 · Accepted solution]

@Cavajoy 

do you happen to have a laptop you could try accessing your account ?

added...did you create your required Eversafe credentials ?