@Cameroon
you can check your current plan at My Account's Subscription page
However, I am pretty sure PM didn't change your plan, it just that you missed the announcement regarding rewards plans change back in March, which took effect in May, and that affected your payment upfront
PM retired the old reward system earlier (May 2024) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points
With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
After renewal, PM will give you the points to your reward account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price
For how to earn points with Public Points,
- you will get the same friend referral, 1 point (= $1) for every referral every month.
- Instead of $2 autopay, you earn 5% back in point on your plan renewal or add-on purchases from credit card or vouchers
- Instead of loyalty rewards, you will 10 points on your Anniversary day with PM every year
- You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn 1/2/5/10/15/20 points depends on the overall participation of the month
I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace
Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points
