What happens to incoming text messages that are not accessed or read for a week? i.e., phone is off
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08-04-2015 02:43 PM - edited 01-04-2022 01:51 PM
I went on vacation in the U.S. for ten days and when I returned I had a couple text messages dated the same day, but I should have had many more according to friends who said they sent me several while I was away.
Are incoming text messages deleted by Public Mobile after a certian period of time if not accessed by your device?!!
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06-03-2019 06:51 PM - edited 06-03-2019 06:52 PM
@TinamarieYou should be able to get it once you turn on your phone, if your phone was off.
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06-03-2019 01:53 PM
I just need a few text messages from yesterday
is this possible to retrieve if my iCloud wasn’t on?
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06-03-2019 01:50 PM
I just need a few text messages from yesterday
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08-06-2015 09:21 AM
If you believe that extending the days that SMS are stored would be a good fit for Public Mobile, please add it to the Public lab.
Cheers!
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08-05-2015 04:23 PM
Is it that much extra resources? I'm not an expert on it but could it just be a single line of code? "If message(age) > X then delete message" that could easily have been changed for one service to another? In that case it would be an hour or less for a programmer to change and the ROI would be good as they can save on server space.
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08-05-2015 04:01 PM
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08-05-2015 02:29 PM
Thanks for clarifying.
On a postpaid service from Bell, Rogers and Telus, the delay is much longer.
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08-05-2015 02:15 PM
Hello All !
We received a confirmation from our Network Engineer, here's the answer:
Messages are stored for a period of 5 days. If the message is not delivered within 5 days (no service, device off, airplane mode), the message is purged.
Hope this helps and clarify ! 🙂
Have a great Day
Caroline
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08-04-2015 08:48 PM
Did you receive a reply from PM? If so, what was it?
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08-04-2015 08:26 PM
With Telus, I did 2 weeks before taking my SMS. I assume that Public Mobile (who is Telus) as the same delay.
On Rogers, I did 3 weeks and received my SMS once my SIM card inserted in my phone.
I don't think that five days is the real thing.
Only a network engineer would be able to give the real answer to that question.
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08-04-2015 06:07 PM
I received a reply from my PM contact, who wishes to remain nameless due to privacy concerns.
PM deletes undelivered SMS messages after 5 days.
FYI.
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08-04-2015 04:33 PM
I don't know the exact number of week because I'm still waiting the answer from Public Mobile.
From my own tests, I can say that they are saved in the clouds for 2-3 weeks or more.
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08-04-2015 04:11 PM
If you regard my reply as wrong, please specify the exact number of days that non-delivered SMS messages are kept by PM before being deleted.
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08-04-2015 03:14 PM
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08-04-2015 02:53 PM
You're welcome!
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08-04-2015 02:51 PM
Ok good to know - thanks!!
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08-04-2015 02:47 PM
Unfortunately, non-delivered SMS are deleted by PM after 4 calendar days.